Default channels

Default channels are organization-level services for sending or storing communications. Flowize supports the following default channels:

• Email for sending email from verified domains
• SMS for sending text messages
• Print for producing and delivering printed communications
• Archive for storing communications
• Berichtenbox for sending secure digital messages through MijnOverheid

Before you start

The channels and actions you see can differ depending on your role and your organization's configuration.

Open Default Channels

Select Default Channels in the main navigation. The left menu on the page lists the channels that are active for your organization.

Select a channel to view its configurations. Flowize opens the first available channel automatically when you open the page without selecting one.

note

Only active channels are listed in the menu.

If your organization has no active channels, the page shows the available channel types and an option to contact Sales.

View channel configurations

Each channel page shows its current configurations in a table. Depending on the channel, a configuration can include a provider, domain, country, identifier, environment type, status, and creation date.

Use a row's More actions menu, when available, to open its settings. These settings help you review how the configuration is set up.

Use an active channel in a flow

When a default channel is active, its apps are available in the Apps section. These apps have the type Default Channel and can be added to communication flows.

Deactivating a channel makes it unavailable to communication flows.

Request a channel or configuration change

Contact Sales if you need to:

• Activate or deactivate a default channel
• Add, update, or remove an SMS, Print, Archive, or Berichtenbox configuration
• Change a setting for one of those configurations