The Email default channel contains the domains your organization can use to send email.
Email appears in the Default Channels left menu only when the channel is active for your organization. Contact Sales to activate or deactivate it.
View email domains
Open Default Channels and select Email. The Organization email domains table includes:
| Column | Description |
|---|---|
| Domain | Domain used to send email. |
| Status | Whether the domain is READY TO USE or NOT READY. |
| Type | Whether the configuration is for Sandbox or Production. |
| Created | How long ago the domain was added. |
When Email is active, its app is available in Apps with the type Default Channel.
Add a domain
- Open Default Channels and select Email.
- Select Add domain.
- Enter the Domain name, for example
example.com. - Select Add domain.
Only add a domain that your organization owns. Enter the domain without a protocol, path, or query string. For example, enter example.com, not https://example.com/path.
A new domain remains NOT READY until the required DNS records have been added and verified.
Open domain settings
- Find the domain in the Email table.
- Open its More actions menu.
- Select Domain settings.
Domain settings are organized into Details, DNS records, and Tracking.
Verify DNS records
Use the DNS records tab to see the records generated for the domain. The page groups them by purpose:
| Group | Purpose |
|---|---|
| Required to send | SPF and DKIM records that authorize sending and authenticate outgoing messages. |
| Optional tracking | A CNAME record used for click and open tracking. |
| Recommended for deliverability | A record that helps verify the sending domain and reduce the chance of messages being treated as spam. |
To verify the domain:
- Add the displayed records at your DNS provider. Copy each hostname and value exactly as shown.
- Return to the domain's DNS records tab.
- Select Verify DNS.
Records show PENDING until Flowize can verify them. DNS changes can take time to propagate, so try verification again later if the records remain pending.
If your hostname already has an SPF record, update the existing record instead of creating a second SPF record for the same hostname.
Manage email tracking
Open the Tracking tab to control which events are recorded for the domain:
- Track email opens records when recipients open an email.
- Track link clicks records when recipients select links in an email.
Changes are saved automatically and apply to all email configurations that use the domain.
Delete a domain
A domain can be deleted from its settings page and from the Email table through the More actions menu.
Deleting a domain permanently removes its default channel configuration and cannot be undone.
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