Increase environment capacity

Use Upgrade in an environment's Settings to increase processing capacity or add storage.

Capacity changes are separate from installing Flowize software updates or recovering free space after deleting data. For those tasks, see Environment updates and storage optimization.

Before you start

Use a Full Admin account with access to the environment. See Roles and restrictions and Environment access management.

In Environments, select the Settings control beside the environment, then select Upgrade. The Upgrade button appears only when the environment is ready and your account has permission to upgrade it.

Permanent change and temporary downtime

Server upgrades and added storage are permanent changes and cannot be undone. The upgrade process causes temporary downtime. Choose a time that suits the projects hosted in the environment.

Upgrade the server package

1. In Environment upgrade, select Upgrade environment under Step 1: Upgrade type.
2. Under Step 2: Select a package, compare the packages' average actions per minute and storage, then select a package.
3. Continue to Schedule and confirm the change.

Choose from the packages offered in the dialog. If no suitable package is available, contact the Support team.

Add storage

1. In Environment upgrade, select Add storage under Step 1: Upgrade type.
2. Under Step 2: Select the storage you want to add, select an option. Each card shows the additional storage in GB.
3. Continue to Schedule and confirm the change.

Add storage increases storage capacity only. Use Upgrade environment when you need a server package with more processing capacity.

Schedule and confirm the change

Upgrade remains disabled until you select the required package or storage option. Once your selection is complete, Schedule the upgrade appears.

Changing the upgrade type clears your previous package or storage selection. Select an option again before continuing.

1. Choose when to request the change:
   • Leave No selected to submit the upgrade without a future date.
   • Select Yes to choose a date and time. The date picker allows a time within the next seven days.
2. Select Upgrade.
3. In Upgrade environment?, read the warning about the permanent change and temporary downtime, then select Confirm.

Submitting the request does not mean that the capacity change has finished. After submission, the page returns to the environment. For a scheduled upgrade, General settings displays a scheduling notice when the scheduled-upgrade information is available.

Review capacity and progress

In General settings, Information shows Current package and Current storage. Current storage shows the used and total space in GB, with the percentage used.

During an upgrade, review Environment status for the current activity and progress. If it shows Error, follow the instruction to contact the Support team. You can also review environment activity in Log; see Worker controls and environment logs.

If you receive You don't have rights to upgrade this Environment., check that your account still has access and that the environment is active. An Error upgrading environment message means the upgrade request failed; contact the Support team if the problem continues.

Active boosts

A boost increases an environment's processing capacity. When a boost is active, Information in General settings shows a message above the table identifying the boosted package. A Boosted to label beside Current package also shows the boosted package's name.

Only agents can change or remove an active boost. Contact the Support team to request a change or removal.

Review environment history

Environment history lists capacity changes with Change type, Details, and Date columns. Entries include Package created, Storage added, and Package upgraded when available.

Boost changes do not appear in Environment history. Check Information for the active boost.