Configuring two-factor authentication

Two-factor authentication adds a verification code when you sign in to Flowize with your email and password. You can receive the code by email or generate it in an authenticator app.

You can manage your personal two-factor authentication setting in Account settings. An organization requirement can also make verification mandatory when you sign in with your email and password. For instructions on entering a code during sign-in, see Complete two-factor authentication.

When an organization requires two-factor authentication

If an organization you belong to requires two-factor authentication, Flowize asks for a verification code after accepting your email and password. If you belong to more than one organization, a requirement in any one of them triggers this check, regardless of which organization you last used.

The first time you sign in with Google or Microsoft, Flowize asks for a two-factor verification code. Subsequent single sign-on attempts do not require a code.

Turning off Use two-factor authentication in Account settings does not remove an organization's sign-in requirement. You still need to complete verification when signing in with your email and password.

Flowize uses your saved default verification method. If you have no saved default method, Flowize sends a code to your account's email address. Make sure you can access that email address.

A Full Admin or a support agent can change the organization's two-factor authentication requirement.

Open your security settings

1. Sign in to Flowize.
2. Open your profile menu and select Account settings.
3. Select the Security tab.

Under Two-factor authentication, the Use two-factor authentication switch controls verification for your account. Turning it on displays Verification method, where you can select Email or Authenticator App.

You need access to your account's email address to receive email verification codes. To set up authenticator verification, you also need an authenticator app on your mobile device.

Enable email verification

1. Turn on Use two-factor authentication.
2. Select Email under Verification method.
3. Select Save changes.
4. Enter your password and confirm.

After a successful save, Flowize displays Your changes have been saved. When you sign in with your email and password, Flowize sends a verification code to your account's email address.

Set up an authenticator app

1. Open Account settings > Security.
2. Turn on Use two-factor authentication if it is off.
3. Select Authenticator App. If no setup is configured, enter your password in Set up authenticator app and select Continue.
4. Install or open an authenticator app on your mobile device.
5. Scan the QR code displayed in the setup dialog with your authenticator app. If you cannot scan it, manually enter the string displayed as the setup key into your authenticator app.
6. Enter the 6-digit code generated by the app.
7. Select Verify and enable.
8. Select Save changes on the Security tab, then enter your password and confirm to save authenticator verification as your preferred sign-in method.

Verify and enable is unavailable until you enter six digits. If the code is rejected, the dialog displays The code is invalid. Check it and try again. Enter the current code from the app and retry.

Verifying the code confirms the app's setup. Saving the security settings separately enables two-factor authentication for your account and selects the preferred sign-in method. Until Save changes succeeds, your saved sign-in preference has not changed.

Change your preferred verification method

With Use two-factor authentication on, select Email or Authenticator App, then select Save changes. Enter your password and confirm.

Selecting Authenticator App opens the setup dialog if the app has not been configured. You must confirm its setup before you can save it as the preferred method.

Email remains available when authenticator verification is selected. During authenticator sign-in, Send code by email requests an email code and switches to email verification. Switching to email as your preferred method in Account settings preserves the confirmed authenticator setup.

Remove your authenticator setup

Use removal when you want to delete the configured authenticator verification method.

1. Open Account settings > Security with Use two-factor authentication on.
2. Select Authenticator App.
3. Under Authenticator app setup, select Remove authenticator app setup.
4. In Remove authenticator app?, enter your password and select Remove authenticator.

Removal takes effect after the confirmation succeeds, without a separate Save changes step. Flowize removes the authenticator setup and makes email the default verification method. Removal does not turn off your saved two-factor authentication setting.

To use an authenticator app again, complete the setup and verification steps again, then select Save changes.

Turn off two-factor authentication

1. Open Account settings > Security.
2. Turn off Use two-factor authentication.
3. Select Save changes.
4. In Turn off two-factor authentication?, enter your password and select Turn off 2FA.

Turning off the switch hides the verification method options. The change takes effect only after saving succeeds.

An organization requirement still applies after you turn off your personal setting.

Saving and errors

Save changes is unavailable when there are no unsaved changes, while security settings are loading or saving, or while authenticator setup is in progress. You cannot save Authenticator App as the preferred method until its setup has been confirmed.

Message	What to do
Couldn’t start authenticator setup. Try again.	Retry selecting Authenticator App to open setup.
The code is invalid. Check it and try again.	Enter the current 6-digit code from the authenticator app and select Verify and enable again.
Couldn’t save your changes. Try again.	Retry Save changes. Your chosen setting has not been confirmed as saved.
We couldn't remove your authenticator app. Try again.	Retry the removal confirmation.